Privacy Policy

1. Who this Policy covers

KEEP SHINE LIMITED operates Bigboo and publishes it on Google Play under the developer name Keep Shine ("Bigboo," "we," "us," or "our"). This Policy describes how we handle personal information through the Bigboo Android app, related pages at kodua.app, customer support, account administration, moderation, and safety operations (together, the "Service").

KEEP SHINE LIMITED is the data controller where applicable law uses that term. An independent provider's product remains subject to that provider's own notice.

2. Adult eligibility

Bigboo is designed only for adults aged 18 and above. We may process an age declaration, date-of-birth or eligibility response, account history, and limited verification signals to apply the age rule, review suspected minor access, and satisfy applicable law or platform requirements.

A person under 18 must not register or use Bigboo. If an account is reasonably suspected of minor access, we may limit access, request proportionate verification, preserve necessary safety evidence, and close the account. No age gate can guarantee that every user provides truthful information.

3. Categories of information

Account and profile details

Depending on available sign-in methods and your choices, these details may include an account or profile identifier, email address or phone number, authentication information, display name, age declaration, gender, language, region, profile image, biography, interests, preferences, settings, and recovery data.

Content and private communications

We process profile material, text, photos, videos, voice messages, support correspondence, reports, and other content you choose to provide. Material you direct to another user is disclosed to that recipient as part of the feature you selected.

During a user-initiated one-to-one audio or video session, live media must be technically processed to connect the participants. We may also process participant identifiers, start and end times, duration, connection events, quality data, and diagnostic signals. A recipient may preserve a communication with tools outside Bigboo.

Technical and activity data

We and providers acting for us may process IP address, app-instance or device identifiers, device model, operating system, app version, language, time zone, network type, connection quality, access time, screens viewed, feature interactions, reports, blocks, crash details, diagnostics, security events, and approximate location inferred from IP address.

Advertising and transactions

Where advertising is enabled and permitted, the Android Advertising ID, limited device information, approximate location, and ad interactions may be used to deliver, limit, secure, and measure contextual or personalized advertising. Applicable consent and opt-out controls depend on region and device settings.

Google Play handles payment credentials. We do not receive your complete card number or Google account password. We may receive a product identifier, order or transaction ID, purchase time, price, currency, country, entitlement, refund status, and purchase status to provide and administer a digital purchase.

Reports, support, and safety context

A report, block, appeal, or support request can include information you provide and relevant account, content, communication, call-metadata, device, network, and enforcement context. We use this information where reasonably necessary to investigate fraud, scams, harassment, impersonation, non-consensual content, child sexual abuse and exploitation, or another suspected violation.

4. Android permissions

Optional permissions are requested in context. You may deny or later revoke them in Android settings, but the associated feature may no longer operate.

Bigboo does not use camera or microphone content to select advertising. We do not intentionally activate these sensors unless you use a call, voice-message, or capture feature that needs them.

5. Purposes of processing

• register, authenticate, recover, maintain, and secure accounts;
• provide profiles, discovery, text, selected media, voice messages, and one-to-one audio or video communication;
• deliver digital purchases and maintain account-bound balances or entitlements;
• operate recommendations, language, analytics, and advertising features where permitted;
• measure performance, diagnose failures, improve reliability, and understand feature use;
• detect fake accounts, spam, scams, fraud, harassment, exploitation, illegal content, and security threats;
• review reports and appeals and enforce the Terms of Use and Child Safety Policy;
• send service, security, transaction, support, and policy communications; and
• meet legal duties, respond to lawful process, preserve evidence, and establish or defend claims.

Where law requires a legal basis, we may rely on performance of our contract with you, consent, legitimate interests in operating and protecting Bigboo, compliance with legal obligations, or vital interests in an emergency. The applicable basis depends on the processing and location. Withdrawing consent affects future processing and does not invalidate earlier lawful activity.

6. Disclosures of information

Relevant information may be disclosed:

• to another user when you select a profile, message, media-sharing, or call feature involving that person;
• to providers for hosting, authentication, messaging, real-time communication, content delivery, moderation, analytics, support, security, fraud prevention, and service communications;
• to Google Play and payment partners for distribution, billing, entitlements, refunds, and fraud controls;
• to advertising and measurement partners where enabled and subject to applicable consent and opt-out requirements;
• to authorities or qualified safety organizations where required by law or reasonably necessary to address valid process, illegal content, or an imminent risk of serious harm; and
• in a financing, merger, reorganization, acquisition, or transfer, with appropriate confidentiality and legal safeguards.

We do not sell personal information for money. Some privacy laws may treat particular advertising disclosures as a sale, sharing, or targeted advertising. Eligible users may exercise applicable choices through available controls or by contacting us.

7. Cross-border processing

Bigboo may serve users in multiple jurisdictions, and we or our providers may process information in more than one country. Where required, we use contractual or other legally recognized transfer safeguards and protections appropriate to the information and risk.

8. Retention, security, and deletion

Information is retained only as long as reasonably needed for its stated purpose, taking account of account status, user expectations, safety, fraud, disputes, legal obligations, and controlled backup cycles. Account and profile information generally remains while the account is active. Communications and User Content are retained as needed for the selected feature and deletion choices.

Transaction, tax, accounting, refund, and chargeback records may remain for the legally required period, which can be up to seven years in some jurisdictions. Reports, enforcement, security, and child-safety records may remain for as long as reasonably needed to protect users, prevent repeat abuse, resolve disputes, and comply with law. Isolated backups are removed or overwritten on a controlled cycle. De-identified information may remain when it no longer reasonably identifies a person.

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption in transit, logging, monitoring, provider review, and incident response. No online system can promise absolute security.

The Bigboo Account Deletion page explains the in-app and email request methods, verification, processing time, deletion scope, and limited retention. Account suspension or deactivation is not treated as deletion.

9. Your controls and rights

You can edit available account and profile settings, revoke Android permissions, reset or delete the Advertising ID through device settings, report or block a user, and request account deletion.

Depending on your location, you may have rights to access, correct, delete, restrict, object, obtain portability, withdraw consent, opt out of qualifying advertising disclosures, or appeal a denied request. We may verify identity and may limit a request where law permits, including to protect another person or preserve safety evidence. You may complain to a competent privacy authority where that right applies.

10. Children

Bigboo is not directed to children and does not permit anyone under 18 to hold or use an account. If we learn of minor access, we may restrict or close the account and delete associated information, subject to safety, reporting, evidence-preservation, and other legal duties.

Our Child Safety Policy publishes standards against child sexual abuse and exploitation, along with reporting, blocking, review, enforcement, cooperation, and contact information.

11. Changes and contact

We may revise this Policy as Bigboo, our providers, safety practices, or applicable law changes. The current version will display its effective date, and material changes will receive additional notice where required.